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📦 Shipping & Returns Policy
Welcome to Thekit365! Below you will find all the details regarding how we ship your orders and how our returns process works.
🚚 Shipping Policy
- 🌍 Worldwide Shipping
We deliver worldwide! No matter where you are located, we will get your order to your doorstep. Custom fees and import duties are prepaid on all shipments, so you will not have to pay any extra fees upon delivery. - ⏱️ Processing Time
All orders require a preparation and handling time of 3 to 7 business days before dispatch. - ✈️ Delivery Times & Rates
Delivery times vary depending on the destination region and seasonal demand (peak periods such as holidays or major football tournaments may cause minor delays).- Standard Rates: Ranging between €3 and €8 depending on location and package weight.
- Europe: Approximately 10 to 20 business days after dispatch.
- Rest of the World: Typically 15 to 25 business days depending on destination.
- 📍 Tracking
Once your package is shipped, you will receive a tracking code via email to monitor your package in real time.
🔄 Return & Refund Policy
- 📅 14-Day Return Window
You have 14 calendar days from the date you receive your package to request a return or exchange. - 🏷️ Return Conditions
To be eligible for a return, items must be unworn, unwashed, and in the exact same condition as received, with all original tags attached and original packaging intact. - ❌ Exclusions: Personalized Items
Customized products (such as jerseys with custom names, numbers, or special patches) are crafted exclusively for you. Therefore, customized jerseys cannot be returned or refunded unless there is a manufacturing defect or printing error on our end. - 💳 Refund Process
Once your return is received and inspected, approved refunds will be automatically processed back to the original payment method used during purchase (typically appearing within 3 to 7 business days depending on your bank).